Question

I had a new site built and no longer need DO.

How do I cancel my acct and stop autopay?


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Hello @daveDolphin ,

We are sorry to let you go! To deactivate your account, here’s how you can do that:

We first ask that you resolve any outstanding balance on the account here: https://cloud.digitalocean.com/account/billing.

Once you have resolved your balance you can visit your profile here: https://cloud.digitalocean.com/account/profile, scroll down and then click the ‘Deactivate Account’ button in red.

If you wish to permanently remove your email address, payment methods and account data from our system, please select the box that reads “Purge all of my account data” while deactivating.

Please note that deactivating your account is not something we are able to do on your behalf, as we don’t have access.

Hope this helps!

Cheers, Sri Charan