Question

I have credit in my account but I'm still receiving billing email notification

Posted August 15, 2019 213 views
DigitalOcean

Hi, I have enough amount in my credit but almost everyday I’m receiving this email:
<^>
We couldn’t process your payment
We’ll try to charge your credit card again over the next few days. If your details have changed, please update your billing information under Settings to avoid suspension.<^>

and the fun part is, when I click on View Invoice button, I will get this error:

<^>Looks like something went wrong…

If this keeps happening, check out status.digitalocean.com.<^>

Why DO doesn’t deduct money from my credit because I don’t want DO have my credit card information.

what should I do?

Thanks

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1 answer

Hi khoda786,

This section is for SysOps/DevOps related stuff, how to install N service on your droplet or how to configure some kind of a setup, however we can’t actually help you with your current situation for which I’m sorry.

What I can suggest though is to check this link for support or this link .

Kind regards,
Kalin D.

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