Question

I just signed up, paid initial $5 fee but can't get started?

Posted April 5, 2021 205 views
CDN

I just signed up for a DigitalOcean account. It had me enter a payment method and I paid $5 which it said would be redirected to future billing. Now it just says “Registration Complete! Welcome to DigitalOcean!” with the spin icon spinning with nothing progressing. I can’t access droplets or anything. I tried to access projects but just kept getting redirected to this ‘Registration Complete’ page.

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1 answer

Hey @mkd,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
- Matt.