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My *name *on digitalocean.com is just my nickname, other than my papers, I sent support but did not reply back, how can I verify it please help
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On Sundays it might take up to 24 hours to get a reply. You have to wait, since we (the user forum) cannot help you.
But here I need to ask, my name on digitalocean.com, they ask me to submit papers for verification, but my name is not the same because on digitalocean.com I put my nickname.
I don’t understand what you’re asking, but my guess is that Support is asking for verification of your identity (that’s your full name among other) to correspond with the credit card information.
They do not require me to correspond to credit card information, because I use paypal, I send the picture to you (https://upload.cc/i/MPkdsT.png) you see will understand, here they ask The papers to verify but my NAME at digitalocean registration is my nickname, but the NAME on it is different from the time it was registered digitalocean, you know what I mean?
There is no such thing as “nickname” anywhere in the DigitalOcean account.
That is something only used here in the community forums.
DigitalOcean need a picture of your official ID or passport, since they need to verify your account, which could be to correlate with PayPal or for some other verification reason, which only DigitalOcean support can give you an answer to.
Again, we (the community forum) cannot help you.
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Let me know how can I log into my account using putty as I am on windows machine.
I followed this doc and having the same issue as in the comment mentioned (i.e "access denied").
Waiting for your quick reply...
Excuse,I want to know how to logins the console access,
In the black screen
logins in: (I use the ip or my ID,but all cant)
password: (no password on it,but i have writte,maybe it will hide password?)
then I cant login in it.
please tell me how can i do,thanks!
I have created a droplet and got root account and password on e-mail. While logging into droplet using Puttty on windows 7 machine after I type password and carriage return I get access denied message.
How do I get past this error message?
I have not setup any SSH keys while creating droplet.
We couldn't login our droplet console. Already we have changed few times Root password.
If we key in correct password also, it showing password is incorrect.