Related

I am unabling to log into my account using putty Question Question
Some about console access Question Question

Question

I need help verifying the account

Posted June 26, 2017 4.1k views
DigitalOceanLogging

My *name *on digitalocean.com is just my nickname, other than my papers, I sent support but did not reply back, how can I verify it please help

Add a comment
dinhcaocode
By:
dinhcaocode
Add a comment

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer
hansen June 26, 2017

Hi @dinhcaocode
On Sundays it might take up to 24 hours to get a reply. You have to wait, since we (the user forum) cannot help you.

Reply Report
  • dinhcaocode June 26, 2017

    But here I need to ask, my name on digitalocean.com, they ask me to submit papers for verification, but my name is not the same because on digitalocean.com I put my nickname.

    Reply Report
    • hansen June 26, 2017

      @dinhcaocode
      I don’t understand what you’re asking, but my guess is that Support is asking for verification of your identity (that’s your full name among other) to correspond with the credit card information.

      Reply Report
    • dinhcaocode June 26, 2017

      They do not require me to correspond to credit card information, because I use paypal, I send the picture to you (https://upload.cc/i/MPkdsT.png) you see will understand, here they ask The papers to verify but my NAME at digitalocean registration is my nickname, but the NAME on it is different from the time it was registered digitalocean, you know what I mean?

      Reply Report
      • hansen June 26, 2017

        @dinhcaocode

        There is no such thing as “nickname” anywhere in the DigitalOcean account.
        That is something only used here in the community forums.

        DigitalOcean need a picture of your official ID or passport, since they need to verify your account, which could be to correlate with PayPal or for some other verification reason, which only DigitalOcean support can give you an answer to.

        Again, we (the community forum) cannot help you.

        Reply Report
Submit an Answer

Related

Looking for something else?

Ask a new question Search for more help