I need to figure out setting my new credit card as default and login to the support center.

August 9, 2019 185 views
DigitalOcean
Alobar
By:
Alobar

Hello,
I’ve updated my payment method so I won’t use my old credit card. But I can not see any option to set my new card as default or remove the old one. Also I can not log in to the Digital Ocean support center. It gives me an SSO-error. So I’ve sent an email to contact@digitalocean.com about my issue, but they haven’t returned yet. Probably the mail may hasn’t reached, I have asked one of my friend who has an account here for creating a ticket about my issue. Please help me with fixing these problems. Even I can not log in to the support center to create a ticket with my own account. Thanks in advance

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1 Answer
MattIPv4 MOD August 9, 2019

Hi there @Alobar,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Even without being able to log into the support centre, you should be able to use the contact form linked below to reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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