Question
I want to add a domain name dawpguys.com to my droplet but its saying domain name already exist.
- Posted on June 23, 2017
- DNSUbuntu 16.04
Asked by siddharthsankar
Can you please check or remove this domain. Actually i have already tested this domain from a different account. But that account was already closed. Please remove the existing domain name.
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Hello,
The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says that the domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
https://www.digitalocean.com/support/
Hope that helps! Regards, Alex
@siddharthsankar
If you would, please submit a support ticket on this one :-). If the account old account is still active in our system (i.e you didn’t deactivate it through the control panel), the domain may still exist and we’d need to verify the domain is yours. The process is pretty quick and support can get this taken care of for you so that we can remove the existing entry in our system and allow you to add it to your current account.