I was locked out of my account instantly after purchase !

I don’t know what i did wrong, just created an account and funded it with $5, then => locked out !

And i received an automatic answer stating that it was a definitive decision and they sent me refund…

What did i do wrong ?


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Same thing…

Same thing happened to me.

The account was blocked after successful registration (the money was successfully debited from the credit card and has already been returned). I received a letter with my IP address in my email, but the account is blocked - what should I do?

Same thing has just happened to me also!

I want to know what’s wrong with DigitalOchean! This is disappointing!

That is happening to me now. Please help me.

Ticket #04999719

The same problem for me, I just created account and it was immediately locked, after then I created support ticket and I don’t see any updates on it. Support ticket number #4828665. What should I do to resolve issue?

Hey @angelo022,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps! - Matt.

Same thing happened to me.

Please Help my account is locked my bank account have already been billed Help me please Ticket #06075243

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