I was trying to call and chat i din't see option for that. do you know how to call or chat? why don't you put those in front page? every hosting has it, Only Digital ocean don't have it. Thanks
digitalocean sucks... I am using amazon AWS, screw this company.
Here is why:
When I was younger, I wanted to try out digitalocean, and I had a $30 voucher code (or sth like that.) Anyhow, this code would allow me to have a server for 1 month free. At that point in time, I was in middle school, and didn't have a debit/credit card, and I had no money in my paypal account (I didnt have any allowance or stuff). So, I decided to get smart about it and search up for a prepaid debit card with no balance on it online. Basically, you know those prepaid visa/mastercards they sell at Walmart and Safeway? Well a kind user decided to use up his card and post it online for people to use! :). So I used his $0 card to add to my account in order to use my $30 voucher because digitalocean requires users to link a card to their account (and keep in mind, this was with the original card owner's permission), and I got banned instantly for credit card fraud. Now I am a Junior in high school, and I got another voucher for $50 from github education. I am running a successful new site that has gained increasing popularity over the past few months (its 1freebit.co.in BTW), and I ran out of bandwith on my original site hoster (because of the amount of users on my site). Therefore, I decided to turn to digitalocean (and I got my own bank account, thank god) for a solution, and digitalocean told me that my account was perma banned for credit card fraud. CAN YOU BELIEVE IT? A MIDDDLE SCHOOL STUDENT COMMITING TO CREDIT CARD FRAUD???!?? I explained to their support of the situation, and they said that it was still my fault, and even though I used the card with the original card owner's permission they could not unban my account. IT WAS MOST DEFINITELY NOT CREDIT CARD FRAUD, AND THERE WAS ABSOLUTELY NO REASON FOR THEM TO BAN ME LIKE THIS. Well, for all of you to know, AWS (amazon web services) is so much better. They are free to use, have unlimited bandwith and have wonderful tech support. I highly recommend their competitor. Companies like digitalocean should not deserve to be so big on the current marketplace.
We do not provide telephone support. You can reach out to us here in the community, by emailing contact@ or for support issues you can open a ticket with our support team or email support@ We are also available on twitter @digitalocean.
You have dozens of millions of invstments and you cannot have a 24\7 support at a hosting?! This is ridiculous!
I got hacked on saturday night - tech support worked with me and said that droplet was fine, launched it back, and now, on monday afternoon, the site is locked again, I get some abuse complaints, the root password of the locked droplet stopped working and the support is not answering for more than an hour!
And as I see from other replies - it's a normal situation for you! Very bad attitude towards customers!
I am sorry to hear that. We do offer 24/7 support via our ticket system. If you can share your ticket number with me I would be happy to look into this for you.
If you can provide a few details on what steps you have taken to secure the services on your droplet that would be helpful.
14 hours and still my problem not fixed, every reply takes at least one hour, and maximum of 5 hours. this is a disgrace, i wish i would have never found this service.
Hi, I am responding in this thread because you are a moderator and I have been searching for someone that can respond to me as soon as possible. I tried finding some telephone support but that didn't work out well. I have opened up a ticket and it's already going to be a day, and no response. I understand you guys can get super busy, but to be honest, my situation has me a bit stressed out and it's urgent.
The problem is that the networking connection to my droplet got disabled. This droplet has multiple hosted websites, which I need to back up. The droplet got disabled because one website in the droplet got reported for having copyright stuff. All I want to do is delete that one website, and back up the rest as soon as possible. If I delete the website which got reported, there shouldn't be any more issues.
At this point I don't know if I will be allowed to remain with you guys, or if I will still be asked by you guys to move to another hosting provider. This stresses me out because I want to know what will happen, and I haven't received a response yet. My goal is to bring the other websites hosted in the droplet back online soon, since one belongs to my sister and another to one of my friends. It's really rough hearing my friend and sister asking why their website is down, and then they ask when will it be back online, and I'm torn my this.
Can you please help me out? I would really, really appreciate it. I had already submitted a support ticket and it is #676984
What's the typical response time for the tickets?
I've been waiting on ticket #1233195 for more than 48 hours.
Hello
You are not replying, your servers and hardware are not stable, and its just a paid to work with you.
Expecting a senior acc. manager to contact me today if you wish to have us remaining as your customers.
hey please approve my account, i already filled all the information you have requested and i have pay also
im new but first impression im upset i paid you and im wasting my time now and my client is waiting for me so!!!!
Again , my account was freezed. although i added my debitcard but they didnt approve my payment.
now when i tried to pay , i cant able to add another cc , nor via paypal . i dont know whats happening?
imust shift my site to other server as i am getting major problems with DO.
i am waiting for your reply in my email.
please unlock my account so that i can add another payment method.
you guys suck....no support...am not going to threaten like others- i am changing my site right away..suckers....
Real surprising service by DO. They should have mentioned that in the home page, so that we wouldnt have been in the hosting service. Now that my site has been hacked, I really need their support and the service is pathetic.
Regards,
Bibhu
My Site au.quixom.com is not working. I am not even able to SSH it. I tried rebooting the instance multiple times. Can i know the issue here?
Agreed with everyone else here, no phone sevice is awefull I had someone hack my website and is holding my database hostage. Going to AWS.
I have the same problem... and my serviver is out for four hours.. and they dont care... I send many messages... they ares just ignoring... Going to AWS in 3 2 1...
Same is happening with me. Trying to work with support from last 4 days but their support s-u-c-k-s. Time to move to Amazon.
Rebooted my server and the server became unreachable.
Cannot run a business on Digital Ocean because it is waaaay to buggy and the support is too slow.
I'm moving to AWS.
not able to login to my WordPress account, I install SSL but it is not showing https,
[https://programesecure.com/wp-login.php](http://) this is not opening
[https://139.59.65.94/wp-login.php](http://) this is showing red https .
please help I am frosted from last 3 days my site is not working fine after i move it to digital ocean .. also my server speed is lower when I move it to DO
check my site please to solve the problem fast [https://pogramesecure.com]
bades support ever, and i understand that they dont offer phone,. because the cant handle the Service.. Droplets are not Good.. we lost now all datas. and had big downtime. lost all files, and datas. and support with tickets.. is like sry we cant help.. Digital Ocean never again..!
we wait now more than one hour to get ssh access, after the kickt the droplet from network.
we lost all users. can give any infos about maintence... umpff. how we can change something on page without ssh access?
Can someone take a look at #1169264 ... I have lost connection with droplet after resize, and nobody is replaying to my ticket for several hours ????
No update on ticket #1169264 for several hours ??? My all websites are down, no connection with server ?!?! Why ?!?!
Please someone grab [Ticket #1716012] . Very very poor customer support. Why you are not giving live chat.
Please please please don't play game with customer.
I have two sites that are under a droplet with a 512 error, you guys need to look into my ticket of #1928171 as soon as possible!
anybody can ceck my website? on ticket number : #2135137 , i think digital ocen support is very very bad, and very slow response.
Hello Guys,
I dont get any proper response or immediate resolution via support. My website is down for a long time now. Ticket : 2691620 pls assist.
I am ringing the number now, have phoned you twice from the UK on my mobile too.
There is something urgent on my account and I need to speak with someone in real time...
Doesn't this number work?
+1 347-903-7918
hi, my site world4movies.in is not working please check my site and contact me.
my email address:nitish98828@gmail.com