Question

Im trying to validate my account but it says "wrong zip/postal code"

Like it says in the title, when i try to set my credit card, it says wrong zipcode and i did put the zipcode right. I’m from Santiago, Dominican Republic, and even if i set another credit card and everything nothing works.

Any help, please?

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I have just added a credit to a wrong account, how can I get it back or cancelled?


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Hey @oscardns96,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - Bobby.

Thanks for the info.

It may sound very common but it’s necessary to check it several times. Once my postal code changed and I wasn’t notified of it. It’s not a common situation, of course, but visit this site https://worldpostalcode.com/united-states/missouri/, find your address and make sure you type the right code.

This you will need to submit a support ticket with the Billing Department.