Question

Internal Server error when accessing the database

Posted on December 13, 2023
Django Database
Asked by HeintjeB

Hi,

I’m getting an Internal Server error when trying to log in to my Django app via the admin. I’ve noticed that I get the same error when trying to access my database in another way. Hopefully, you can help with the following:

How can I get the log that’s causing this problem? At the moment, all I see in the runtime log is: booting worker with pid: 14
Is it possible that I have a database setting wrong? To my knowledge, I’ve followed the deployment instructions carefully. Thank you in advance

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HeintjeB • December 13, 2023

I resolved the issue. I hadn’t specified the database_url :'), and I also got the test settings for the SMTP. Once I corrected both, the problems were resolved!

Bobby Iliev

Site Moderator

• December 13, 2023

Hi there,

In most cases, the 500 error is just a generic error, and in order to get the actual problem you would need to either check your logs or enable debugging.

Here are a few things that you could try:

Accessing Detailed Logs:
- To get more detailed logs, ensure that Django’s logging is set up correctly in your settings.py. You can configure it to log errors at a more verbose level, like DEBUG, during the troubleshooting phase.
- Check your web server’s (like Gunicorn or Nginx) logs as well.
Database Connection Issues:
- Double-check your DATABASES setting, ensuring that all parameters like HOST, PORT, USER, PASSWORD, and NAME are correct.
- If you’re using a managed database service, verify that your database instance is running and accessible from your Django application’s host.
SMTP-Based Contact Form Issue:
- Since the SMTP-based contact form stopped working, it’s possible that there’s an issue with your email backend configuration. Check your email backend settings in settings.py, especially the EMAIL_HOST, EMAIL_PORT, EMAIL_HOST_USER, EMAIL_HOST_PASSWORD, and EMAIL_USE_TLS or EMAIL_USE_SSL.