Hello,
Recently some of our emails have faced problems with being delivered. It turned out the reason for this was ‘Listed in DNSBL dnsbl.sorbs.net’. Further investigation showed that DOs IP range is listed in some spam blacklists. Is there anything at the moment that can be done with this?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hello,
That’s no good! The best recommendation here would be to create a ticket with our Support team so we can investigate the blacklists that are including this IP address as well as potential delisting measures that can be taken. Alternatively, you’re always able to create a new Droplet in order to get a different IP address. The quickest way to do this would be via a snapshot and deploy as outlined here:
https://www.digitalocean.com/docs/images/snapshots/how-to/migrate-droplets/
Swimmingly, Garrett Jansen Developer Support Engineer DigitalOcean
Hi I believe the listing in dnsbl.sorbs.net is actually administrated by Digitalocean.
While trying to add an exception for the digitalocean ip number I am using I found that it could not be added due to someone having registered the ip range 178.128.0.0/16 as “Listed and Immutable”. This range as can be seen here https://mxtoolbox.com/SuperTool.aspx?action=arin%3A178.128.0.0&run=toolpage# registred to Digitalocean.
I have got the same problem. Could there be a form of some sort in the “manage” section of the dashboard to deal with this kind of things, please?
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.