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IP range listed in DNSBL

Posted August 5, 2019 921 views
Email

Hello,

Recently some of our emails have faced problems with being delivered. It turned out the reason for this was ‘Listed in DNSBL dnsbl.sorbs.net’. Further investigation showed that DOs IP range is listed in some spam blacklists. Is there anything at the moment that can be done with this?

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Kuzzy
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Kuzzy

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3 answers
gjansen August 5, 2019

Hello,

That’s no good! The best recommendation here would be to create a ticket with our Support team so we can investigate the blacklists that are including this IP address as well as potential delisting measures that can be taken. Alternatively, you’re always able to create a new Droplet in order to get a different IP address. The quickest way to do this would be via a snapshot and deploy as outlined here:

https://www.digitalocean.com/docs/images/snapshots/how-to/migrate-droplets/

Swimmingly,
Garrett Jansen
Developer Support Engineer
DigitalOcean

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bjorn7a54a4572c8f8fe8e6fde December 16, 2019

Hi I believe the listing in dnsbl.sorbs.net is actually administrated by Digitalocean.

While trying to add an exception for the digitalocean ip number I am using I found that it could not be added due to someone having registered the ip range 178.128.0.0/16 as “Listed and Immutable”. This range as can be seen here https://mxtoolbox.com/SuperTool.aspx?action=arin%3a178.128.0.0&run=toolpage# registred to Digitalocean.

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paavi February 9, 2021

I have got the same problem. Could there be a form of some sort in the “manage” section of the dashboard to deal with this kind of things, please?

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