IP range listed in DNSBL

August 5, 2019 112 views
Email

Hello,

Recently some of our emails have faced problems with being delivered. It turned out the reason for this was 'Listed in DNSBL dnsbl.sorbs.net'. Further investigation showed that DOs IP range is listed in some spam blacklists. Is there anything at the moment that can be done with this?

1 Answer

Hello,

That's no good! The best recommendation here would be to create a ticket with our Support team so we can investigate the blacklists that are including this IP address as well as potential delisting measures that can be taken. Alternatively, you're always able to create a new Droplet in order to get a different IP address. The quickest way to do this would be via a snapshot and deploy as outlined here:

https://www.digitalocean.com/docs/images/snapshots/how-to/migrate-droplets/

Swimmingly,
Garrett Jansen
Developer Support Engineer
DigitalOcean

Have another answer? Share your knowledge.