Question

Is my account closed yet?

Posted November 5, 2021 90 views
Billing

I just checked and I was charged $144 for October, I haven’t used this service for months and I don’t have any droplets turned on. I’m not using any services so why am I being charged. Can you please tell me how to get this company to stop charging me for a service i’m not using.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
1 answer

Hey there!

It sounds like you may have only turned your droplets off. They are still charged in this state. They would need to be deleted from your account to stop billing. In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here.

I would recommend reaching out to our support team. They can help provide more details on your account and assist you further. DigitalOcean Support

Hope it helps!
Nate