Question

Is the network down ? I can reach my droplet, Please check ASAP !

Posted June 21, 2014 3.7k views
Hello, I can't reach my box, can you help to look into it ASAP. ip: 107.170.214.208 , region_id: 3, size_id: 65, id:1359263
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yjsslab
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yjsslab

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3 answers
jt June 21, 2014
I can ping the ip and it's answering ssh on port 22. What sort of trouble are you having? Something like this should probably be handled with a support ticket next time so you get a faster response if the network actually was down.
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czeeyong June 21, 2014
interestingly the droplet is showing something like this 263 packets transmitted, 118 packets received, 55.1% packet loss round-trip min/avg/max/stddev = 239.730/290.702/394.282/39.353 ms not very impressed instead. And i don't think i see ANY support available on DO. correct me if im wrong.
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asb June 23, 2014

As this droplet is in region 3, I suspect this had to do with the connectivity issues that the San Francisco datacenter experienced this weekend:

https://status.digitalocean.com/history?update=279#128

If you ever have issues connecting to your droplet, please feel free to open a support ticket:

https://cloud.digitalocean.com/support

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