Question

Issue with 'view-office-documents-online'. I need an assistance. Thanks.

Posted March 25, 2019 1.4k views

Hello there,

We are trying to open some docs which is placed on our server using https://products.office.com/office-online/view-office-documents-online . But we got a negative response.
https://view.officeapps.live.com/op/embed.aspx?src=https://demo.mega-school.com/content/data/content_files/8a2a3691c4e4af6dfe728a82f6acd8df.pptx
https://view.officeapps.live.com/op/embed.aspx?src=https://demo.mega-school.com/content/data/content_files/7aa40ef45a09c2503868278799ece2a0.doc

And if we tried to open it via Microsoft Office Online then they work
https://demo.mega-school.com/content/data/content_files/8a2a3691c4e4af6dfe728a82f6acd8df.pptx
https://demo.mega-school.com/content/data/content_files/7aa40ef45a09c2503868278799ece2a0.doc

We tried to change the location of the file or the rights to read / execute the file, the result is the same.

What am I doing wrong? What can I do in order to fix that?
Thanks in advance
Orlev

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1 answer

Greetings!

I found an article that offers suggestions on this:

https://support.office.com/en-gb/article/view-office-documents-online-1cc2ea26-0f7b-41f7-8e0e-6461a104544e

I propose that most of these do not apply. My recommendation, as a test, would be to create a new document directly in Word/Powerpoint, upload it with a simple filename (“test.pptx” or something), then try opening it in the same way.

If you’re generating these files with software that is compatible but not necessarily Microsoft-built, it could be that there’s a small incompatibility that is only occurred when using this particular feature of Office.

Jarland

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