Jitsi participants appear without video/audio

Your instruction is fine and clear. However:

I have installed jitsi on my own server (ubuntu 18.04, nginx). Opening page shows up fine, but other visitors can not be seen. Then I restarted (via SSH) during the meeting:

  • systemctl restart prosody.service
  • systemctl restart jicofo.service
  • systemctl restart jitsi-videobridge2.service And the system works fine.

But: when after logging out I start a new meeting the participants

  1. can see themselves
  2. but appear muted and without video on the other screens (though they opened their camera and microphone).

When trying the same restart trick I get the message: “Job for jicofo.service failed because the control process exited with error code. See “systemctl status jicofo.service” and “journalctl -xe” for details.” I imagine this has to do with jicofo, but the indications as suggested (systemctl status jicofo.service, journalctl -xe) do not clarify very much. The first one makes clear that something goes wrong with the exit code, but I have no idea how to repair this.

Do you have any suggestion how to solve this?

Thanks in advance for your attention. Fokko Dijkstra (chain foundation) -

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