Just installed Vanilla on my Ubuntu 16.04 droplet and receiving a "This site can’t be reached ip.ip.ip.ip refused to connect." error.

Running Apache as the web server software and recently uninstalled a discourse installation which I believe is the cause of this error – if it edited any of the ports or iptables, etc. I’m a complete amateur at this, so any help would be appreciated. I’ve tried to go through the apache conf files and the iptables but I’m at a loss as to what will solve (or worsen) the problem.


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There are a few things that you could do in order to narrow down the issue:

  • First check if your Apache service is actually running with:
systemctl status apache2
  • If the service is not running try to start it:
systemctl start apache2
  • Then check the status again

  • If the problem still exists even if Apache is running, check the ports that are in use on your server with this command:

netstat -plant

If you don’t see apache there, make sure to check the error logs at:


Regards, Bobby