Locked out of Account with 2FA

July 25, 2018 1.2k views
Logging
jeffyjeff
By:
jeffyjeff

Hello,

I am having some serious trouble and am a bit of a noob here so please be gentle with me.

Everytime I try to log into my account I am being sent to a second page that prompts me for ‘2 Factor Authentication’ from the app. Or I have the option to enter a backup code, which I am not privy to.

What authentication app is being referenced? It’s nothing that I can use for Google/nor do I see an app from Digital Ocean from the App store. Or am I missing this?

Everything that I’ve been reading to get access to the account is coming from behind the gate (after logging in) which seems counter-intuitive.

Please help me, my website is down!

Thank you!!!

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1 Answer
jarland MOD July 25, 2018

Hello friend!

Typically two-factor is enabled using something like the Google Authenticator mobile app. In this case the best thing to do is work with our support team. You can email contact@digitalocean.com or fill out the support form here:

https://www.digitalocean.com/company/contact/

These are very sensitive matters as the enabling of two-factor authentication is, in a way, requesting that we absolutely not allow access unless certain conditions are met. We will work with you, but we need a few things to make sure that you are in fact you, and that’s where our team will help :)

Kind Regards,
Jarland

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