Question

Locked out of Account with 2FA

Posted July 25, 2018 1.6k views
Logging

Hello,

I am having some serious trouble and am a bit of a noob here so please be gentle with me.

Everytime I try to log into my account I am being sent to a second page that prompts me for ‘2 Factor Authentication’ from the app. Or I have the option to enter a backup code, which I am not privy to.

What authentication app is being referenced? It’s nothing that I can use for Google/nor do I see an app from Digital Ocean from the App store. Or am I missing this?

Everything that I’ve been reading to get access to the account is coming from behind the gate (after logging in) which seems counter-intuitive.

Please help me, my website is down!

Thank you!!!

Add a comment
jeffyjeff
By:
jeffyjeff
Add a comment

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

1 answer
jarland July 25, 2018

Hello friend!

Typically two-factor is enabled using something like the Google Authenticator mobile app. In this case the best thing to do is work with our support team. You can email contact@digitalocean.com or fill out the support form here:

https://www.digitalocean.com/company/contact/

These are very sensitive matters as the enabling of two-factor authentication is, in a way, requesting that we absolutely not allow access unless certain conditions are met. We will work with you, but we need a few things to make sure that you are in fact you, and that’s where our team will help :)

Kind Regards,
Jarland

Reply Report
Submit an Answer

Related

Looking for something else?

Ask a new question Search for more help