Locked out of Account with 2FA

Posted July 25, 2018 1.6k views


I am having some serious trouble and am a bit of a noob here so please be gentle with me.

Everytime I try to log into my account I am being sent to a second page that prompts me for ‘2 Factor Authentication’ from the app. Or I have the option to enter a backup code, which I am not privy to.

What authentication app is being referenced? It’s nothing that I can use for Google/nor do I see an app from Digital Ocean from the App store. Or am I missing this?

Everything that I’ve been reading to get access to the account is coming from behind the gate (after logging in) which seems counter-intuitive.

Please help me, my website is down!

Thank you!!!

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1 answer

Hello friend!

Typically two-factor is enabled using something like the Google Authenticator mobile app. In this case the best thing to do is work with our support team. You can email or fill out the support form here:

These are very sensitive matters as the enabling of two-factor authentication is, in a way, requesting that we absolutely not allow access unless certain conditions are met. We will work with you, but we need a few things to make sure that you are in fact you, and that’s where our team will help :)

Kind Regards,

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