Locked out of Account with 2FA
I am having some serious trouble and am a bit of a noob here so please be gentle with me.
Everytime I try to log into my account I am being sent to a second page that prompts me for '2 Factor Authentication' from the app. Or I have the option to enter a backup code, which I am not privy to.
What authentication app is being referenced? It's nothing that I can use for Google/nor do I see an app from Digital Ocean from the App store. Or am I missing this?
Everything that I've been reading to get access to the account is coming from behind the gate (after logging in) which seems counter-intuitive.
Please help me, my website is down!