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Hello friend!
Typically two-factor is enabled using something like the Google Authenticator mobile app.
If you’re locked out of an account that has 2fa (two-factor authentication) enabled, read the step-by-step instructions here: Help with DigitalOcean Two-Factor Authentication (2FA)
All documentation on account access can be found here: Account Troubleshooting and FAQs
These are very sensitive matters as the enabling of two-factor authentication is, in a way, requesting that we absolutely not allow access unless certain conditions are met. We will work with you, but we need a few things to make sure that you are in fact you, and that’s where our team will help :)
Kind Regards, Jarland