logs not recorded in log/production.log

I have followed tutorial. Now all are working in good condition. But my production.log file is empty. Logs are not recording. I have applied some method to resolve this issue but I didn’t get any proper solution. I have puted config/environments/production.rb, below code. config.log_level = :debug #RAILS_DEFAULT_LOGGER =‘log/production.log’) But still I am facing this issue. Please help to take out of this??

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for me, the problem was gem ‘rails_12factor’

I removed it and logging worked