Im trying move my clients to DO, but after some weeks testing what flavor/panel to install by default (CENTOS Webpanel Pro), when i discovered with the e-mail ports is blocked in my droplet. I googled and saw with this is normal at DO, just do it a port open request - and i do it.

I opened a support ticket five days ago, yeas FIVE DAYS ago and just right now, i dont have it a solution to my problem. This is a standard in DO or you guys have it the same problem at Linode / Vultr / Other cheap vps similar services?

Im thinking in shut down all and terminate my account, bad first experience.