Long timeouts with sudo and systemctl

Here is my system:

bill@Bill2:~$ lsb_release -a LSB Version: core-9.20170808ubuntu1-noarch:security-9.20170808ubuntu1-noarch Distributor ID: Ubuntu Description: Ubuntu 18.10 Release: 18.10 Codename: cosmic

My Droplet has been running very smoothly for many months. I do a lot of software development on it as well as hosting a minimal web site. Suddenly, this morning (Christmas morning, can you believe it), things started going haywire. Specifically, the sudo command now has a very long timeout, and systemctl does the same.

Here is a timed example of a simple systemctl command:

bill@Bill2:~$ time systemctl status caddy.service Failed to get properties: Connection timed out

real 1m30.065s user 0m0.003s sys 0m0.007s

Notice the 1 1/2 minute time out. Also, note the weak reference to a connection timing out (there is no indication of what connection that is).

Here is an example of a simple application of sudo:

bill@Bill2:~$ time sudo ls /root [sudo] password for bill: Desktop Documents Downloads Music Pictures Public Templates Videos snap

real 1m41.903s user 0m0.010s sys 0m0.009s

Again notice the long timeout. Below is a simple attempt to use strace for additional information. I have just included the tail end of the strace output because it refers to a timeout while attempting to access a server.

bill@Bill2:~$ strace systemctl status … writev(2, [{iov_base=“Failed to read server status: Co”…, iov_len=50}, {iov_base=“\n”, iov_len=1}], 2) = 51 close(3Failed to read server status: Connection timed out ) = 0 dup2(6, 1) = 1 close(6) = 0 dup2(7, 2) = 2 close(7) = 0 kill(7853, SIGCONT) = 0 waitid(P_PID, 7853, {si_signo=SIGCHLD, si_code=CLD_EXITED, si_pid=7853, si_uid=1000, si_status=0, si_utime=0, si_stime=0}, WEXITED, NULL) = 0 — SIGCHLD {si_signo=SIGCHLD, si_code=CLD_EXITED, si_pid=7853, si_uid=1000, si_status=0, si_utime=0, si_stime=0} — exit_group(0) = ? +++ exited with 0 +++

Here is a strace example of a simple ls command:

bill@Bill2:~$ strace ls /root … sendmsg(3, {msg_name=NULL, msg_namelen=0, msg_iov=[{iov_base=“\0AUTH EXTERNAL “, iov_len=15}, {iov_base=“31303030”, iov_len=8}, {iov_base=”\r\nNEGOTIATE_UNIX_FD\r\nBEGIN\r\n”, iov_len=28}], msg_iovlen=3, msg_controllen=0, msg_flags=0}, MSG_DONTWAIT|MSG_NOSIGNAL) = 51 gettid() = 8146 getrandom(“\x93\xcd\x9d\x13\x0d\x32\xdd\x75\x57\x69\x54\x30\x3d\x9e\xfd\xb0”, 16, GRND_NONBLOCK) = 16 gettid() = 8146 ioctl(1, TCGETS, {B38400 opost isig icanon echo …}) = 0 ioctl(2, TCGETS, {B38400 opost isig icanon echo …}) = 0 ioctl(1, TIOCGWINSZ, {ws_row=35, ws_col=100, ws_xpixel=0, ws_ypixel=0}) = 0 ioctl(1, TIOCGWINSZ, {ws_row=35, ws_col=100, ws_xpixel=0, ws_ypixel=0}) = 0 pipe2([4, 5], O_CLOEXEC) = 0 rt_sigprocmask(SIG_SETMASK, ~[RTMIN RT_1], [], 8) = 0 clone(child_stack=NULL, flags=CLONE_CHILD_CLEARTID|CLONE_CHILD_SETTID|SIGCHLD, child_tidptr=0x7fbd25671c10) = 8147 rt_sigprocmask(SIG_SETMASK, [], NULL, 8) = 0 fcntl(1, F_DUPFD_CLOEXEC, 3) = 6 dup2(5, 1) = 1 fcntl(2, F_DUPFD_CLOEXEC, 3) = 7 dup2(5, 2) = 2 close(4) = 0 close(5) = 0 prlimit64(0, RLIMIT_NOFILE, {rlim_cur=161024, rlim_max=161024}, NULL) = 0 uname({sysname=“Linux”, nodename=“Bill2”, …}) = 0 recvmsg(3, {msg_namelen=0}, MSG_DONTWAIT|MSG_CMSG_CLOEXEC) = -1 EAGAIN (Resource temporarily unavailable) ppoll([{fd=3, events=POLLIN}], 1, {tv_sec=89, tv_nsec=997330000}, NULL, 8

While watching the output I noticed the terminal cursor sitting on the ppoll system call as if the sudo software, or some library, is waiting for an Internet response. I also notice a reference to OAUTH at the beginning of the dump.

I will continue to investigate, but I think I’m going to need your help.

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I think that you are headed in the right direction. What I could suggest is adding some more arguments to the strace command to get a bit more information, for example:

strace -vvv -s 10000 -f ls /root

Also, are you using LDAP? If so check your /var/log/auth.log log as well to see if you have some more information there. This looks like that your Droplet is unable to reach the LDAP server.

Another thing that comes to my mind is that if you’ve recently changed your hostname, if so make sure to update it in your /etc/hosts file as well: localhost YOUR_HOSTNAME
::1 localhost YOUR_HOSTNAME

Let me know how it goes! Regards, Bobby