Question

Mails not send from WordPRess

Posted January 19, 2015 5.3k views

I have verified that postfix is installed and that I can successfully send emails using echo test | mail myname@mydomain.com, and the email arrives as it should.

However, when I try to send an email from WordPress (Contact form 7, or Test Email plugin, the emails do not arrive.

The problem seems to be with the rejection of the domain of the sender address by staysecuregroup.com, where the sender address is www-data@WP-NewBase-052814.

The domain WP-NewBase-052814 doesn’t exist, and this is why staysecuregroup.com rejects it.

But how can I control what this Sender address is? My droplet was created from the standard “WordPress-App” disk image from DigitalOcean.

In /var/log/mail.log I see:

Jan 19 08:19:17 energy postfix/pickup[1803]: 99446628B1: uid=33 from=<www-data>

Jan 19 08:19:17 energy postfix/cleanup[1837]: 99446628B1: message-id=3cf4a062382f3b66673965d7829eb468@mysite.com

Jan 19 08:19:17 energy postfix/qmgr[1804]: 99446628B1: from=www-data@WP-NewBase-052814, size=766, nrcpt=1 (queue active)

Jan 19 08:19:17 energy postfix/smtp[1839]: 99446628B1: host mx10-se.staysecuregroup.com[91.236.208.20] said: 450 4.1.8 www-data@WP-NewBase-052814: Sender address rejected: Domain not found (in reply to RCPT TO command)

Jan 19 08:19:17 energy postfix/smtp[1839]: 99446628B1: to=myname@mysite.com, relay=mx10-se.staysecuregroup.com[79.136.102.120]:25, delay=0.32, delays=0.05/0.03/0.2/0.04, dsn=4.1.8, status=deferred (host mx10-se.staysecuregroup.com[79.136.102.120] said: 450 4.1.8 www-data@WP-NewBase-052814: Sender address rejected: Domain not found (in reply to RCPT TO command))

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2 answers
sedders123 April 14, 2015

Try sudo nano /etc/postfix/main.cf and look for the line ‘myhostname’. change 'WP-NewBase-052814’ to your hostname and then do the same in the line 'mydomains’. This worked for me.
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alexdo October 12, 2021

Hello all,

What I could suggest here is using an SMTP plugin for your WordPress site.

That way you will be able to specify an SMTP server with authentication which your emails would be going through. You could for example use SendGrid’s SMTP service. This would drastically increase the delivery rate of your emails as well compared to using plain PHP mail.

I’ve been using this plugin for a while now and it works very well: Easy WP SMTP.

https://www.digitalocean.com/community/tutorials/how-to-get-wordpress-email-notifications-on-a-digitalocean-droplet

Hope that this helps!
Regards,
Alex

How to Get WordPress Email Notifications on a DigitalOcean Droplet
by Lyn Muldrow
Sending emails and notifications including form submit verifications and password resets from your WordPress server or Droplet is an essential function. In this tutorial, learn how to use a WordPress Simple Mail Transfer Protocol (SMTP) plugin to send emails from your WordPress Droplet or server.
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