Did you hear back from Digital Ocean? I have the same issue. Unfortunately my credit card expired and only noticed the issue when the server was down and immediately made the payment. I just hope that a reputable organization like Digital Ocean would help their client out in such case when it's a genuine mistake.
If you dont have no earlier snapshots to restore from, your data and work is lost forever.
I have restored from a 5 month old snapshot. This was my personal droplet.
I have taken my data out, and as soon as I set them up at another provider I am gone with all of my other accounts and droplets.
