Missing Promo Code Area in Billing?

my code

Try going to https://cloud.digitalocean.com/user_payment_profiles

“One promo code per account” this doesn’t fit any quality marketing methods to keep the customer in company’s hand. So I cannot use a new promo code because I am a customer already, that means I am not much valuable as a new customer for digital ocean.

Thanks for remind this

Thanks. This is also happened.

@zoli62: Please open up a support ticket so we can figure out what’s wrong. Thanks!

There is a little problem. I have added credit card and write the obtained promo code and have seen that nothing earned in my billing balance. How can i this receive?

Just saw this on the Frequently Asked Questions for Billing: <br> <br>“As a new customer you can easily apply a promo code to your account from the Payment Methods page here. Enter the case sensitive code in the promo code field. Once entered correctly, the credits will automatically apply to your account. In order to spin up your first droplet you must also have a valid credit card on your account or make a PayPal deposit. Keep in mind that we only allow one promo code per account, so if you’ve redeemed one in the past you may not add another. To see your promo code history please visit your billing page.”

I received a promo code from a friend, created account, added billing info but couldn’t find a way where to enter the promo code!

I can’t add my promo code…

<h1>OFFICIAL RESPONSE</h1> <br> <br>Promo codes are entered when filling out a new payment profile immediately after account creation. <strong>If you are paying via PayPal, or if you have passed this step, please open up a ticket and mention that you cannot enter the promo code.</strong>