By halkibsi
I got locked… as many have, and I get it… there’s a process to manually review my identity. So, I took it upon myself to post a ticket with a front size picture of my drivers license, and the back side. Some how, the pictures were not uploaded, and I was told to use a service like Google Docs, and share a direct link, which I did…
Its been 4 days since the lockdown has been initiated. My servers are running but I can’t control anything. I have one server that is working fine, while another is spiffy clean unconfigured waiting for me to get access again.
Where is the support??? Why are tickets being ignored for days!!! Not a happy customer, and I am not sure if I’ll stay one very soon.
Haitham
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I don’t know about having seperate accounts for the same developer, that maybe against their policy. However, they need to shut down the process which auto-locks customer accounts until they figure out: (A) a stable algorythm that doesn’t freak out everytime there is a login issue, especially since its from the SAME IP… or (B) Hire a proper amount of support team members to handle the load… or © Rely solely on the two step authentication using Google Authenticator… or (D) Automate the identification verification process, just like Uber and Lyft do when a driver uploads their documents, which processes said documents in a matter of hours, if not minutes.
I am sorry to hear of your delimma, and I feel for you as I am experiencing it myself, but I hope yours get resolved quickly, as well as mine.
Nothing new here. If you want to get some action go give them a one star review.
Maybe if we hurt them in the reputation sone they will stop beating up on the small developer.
Maybe that will wake them up.
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