My account is blocked for high CPU usage

November 10, 2018 1.2k views
Machine Learning

I was running machine learning process in my droplet, which was maxing out the CPU usage. My account was suddenly been locked for this and a new support ticket has been opened on October 25 asking what I was doing. I replied with what my workload was but got no reply for around 2 weeks, and still my account is blocked. And I am being charged for the blocked account.

I don’t even want to use the droplet now. I just need some time to transfer the files to another cloud provider which doesn’t blocks the account randomly.

Thanks and hope you resolve it soon or at least reply in the support ticket.

1 Answer

Hi there @vishal5432345,

Sorry for the very delayed response here!

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I’m hoping that you’ve now managed to get this resolved, but if not, do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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