Question

My account is locked

Posted August 1, 2017 4.5k views
DigitalOcean

I created an account last night, payed $5 with paypal, and my account says it is locked, and they sent my a ticket. I’ve replied to the ticket twice last night and this morning, and I haven’t even been able to create a droplet or anything. No responses to the ticket. Why am I locked out after paying, and why won’t someone verify my ticket?

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isaacabrahamson
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isaacabrahamson
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3 comments
  • isaacabrahamson August 1, 2017
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    I’m beginning to think this is a scam and that I should dispute the payment and warn all my friends about Digital Ocean.

  • isaacabrahamson March 28, 2018
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    I’ve been using DigitalOcean for over half a year now, and things have been going fine. My account was unlocked by the next day, and it has never been locked again now that my paypal is verified.

    I would totally recommend DigitalOcean, it’s been great!

  • vainerv February 7, 2020
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    Hi

    My account also was locked straight after I passed the credit card info. No any option to unlock it for few days.

    What could be done to unlock it?

    thanks

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11 answers
hansen August 1, 2017

@isaacabrahamson

When creating a new account and paying with PayPal accounts, then there is often a verification process to prevent against scammers.
The account is locked automatically, but the rest of the verification process is manual, so it can take up to 24 hours to get verified.

But if you don’t like this process, or you’ve lost trust in DigitalOcean, then you can contact Support and request your money back and close your account.

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isaacabrahamson August 1, 2017
[deleted]
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johndvera13 August 1, 2017

is your account unlocked now? its almost 17 hours and mine is still locked

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isaacabrahamson August 1, 2017

@hansen, @johndvera13
It seems to be working now, I got this message:

“Greetings! We have reviewed the information and removed the hold from your account. If you have any questions in the future please let us know!”

Thanks for helping me out, I didn’t expect the process to take 20 hours, but I’m unlocked now and ready to get started (finally)!

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owen23355 August 14, 2017

They lock you out of your account every time you make a payment. It’s risky, as sometimes it is locked permanently without warning.

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  • Aprexer August 30, 2017

    If you’re constantly changing payment methods they’ve got all the right to keep blocking you as you’re a risk, otherwise, they’ve got no reason to block the payment twice unless it was a mistake.

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6669venus August 30, 2017

is it real? that they will lock us every time we make a payment? i just paid $5 from paypal as well and yes, i got the lock. my teacher told us a couple places to learn about cloud computing and i choose digitalocean cuz this web look awesome?!!!!, should i change my mind?

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PaulF October 18, 2017

They’ve done the same to me after I paid
I dont like this as if they act like this to new potential customers Why would anyone want to do business with them when they can lock you out from your data at their whim. Not sustainable
Im going with Vultr
FOH

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ValkyrieCombat May 22, 2018

THis seems to be regular SOP for DO. Its killing small developers who are losing clients.

Maybe if we hurt them in the reputation sone they will stop beating up on the small developer.

Maybe that will wake them up.

https://www.facebook.com/DigitalOceanCloudHosting/

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sekarsunilkumar July 25, 2018

“The account has been placed in a status where activation is no longer possible. Services are now unavailable and billing attempts will not occur. Nothing would be required to discontinue the account going forward and no additional responses from you are required.

Please do let us know if you have any additional questions.”

This is the kind of response they give for having entered all my billing details correctly and them just randomly locking the account without any notice.

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vishnudantu October 1, 2018

We’ve finished reviewing your account and cannot allow you access
to the DigitalOcean platform. This decision is final and no other
information is required.

Have made payments from my paypal account and have deposited 100$ today.

Where do i stand?

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dmdesigner90 May 28, 2019

Hi!

I just received an email notifying me that my account is blocked and I didn’t anything.

I just created it and I didn’t had the chance to do anything. Can you help me, guys?

It’s preventing me to make progress in my projects.

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