My account locked. please help me

March 3, 2016 1.5k views

Hi, if my account locked. but why then not send to me file backup on my server ?
i need file backup on my server. please help me

2 Answers

You will need to contact support via

You can simply contact the support via email at

About the backup, if you have not created a snapshot or backup in your DO Dashboard then you really are in trouble.

There are various reasons on why your account got locked, you may have violated their terms, or you have an outstanding bill.

Communication is the key, talk to the support team, and maintain a calm approach, they will surely help you out.

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