@jcolyer has finally unblocked me.

My account was not deleted. There was some confusion with the e-mails, probably related to the initial bug that was causing DO’s system to think i am not a verified e-mail. It was fixed and set to the right e-mail so this can be closed now.

Thank you

I really can’t help you but maybe tagging few mods could help you.
/cc @jtittle @dwilkin @ryanpq

Good luck! :)

Hello,

A ticket to the support team is going to be your best bet, mainly cause no info about the account itself could really be referenced here.

That said, are you seeing anything to indicate something is wrong with your account? You referenced having changed emails in your post, so are you logging in with the new email or the previous one? Are you seeing any kind of errors when you try to login, or are you able to login but are not seeing your droplets and such anymore?

@jcolyer changing e-mails was what the support team suggested in order to be able to add payment info. I actually tried both, they both did not exist. I also re-created the account with both e-mails and the sign up let me do this which leads me to believe my account was deleted.

As for a ticket being my best bet, I’ve had several open and documented my experience here:
https://medium.com/@harrisrobinkalash/digital-ocean-has-deleted-my-account-without-warning-or-a-reason-49d4c46259ed

Thank you for your reply @jcolyer

For me to best assist you in this one, might be best to get me a ticket ID on the account in question. Sadly I cannot really give out specifics via this medium (and I’m sure you’d prefer I not give out your account info for the whole internet to read).

It sounds like the account and droplets might still be exist, but there might be some confusion as to what all went down. If you want, you can reach out to me via my email (jcolyer@digitalocean.com) and I can discuss it with you in more detail.

@jcolyer the issue is back again. i emailed you.

@jcolyer can’t send you emails cuz of oyur filter.

So, this month I see on my card that one of my teams is on my credit card ( I had removed it after our back and forth…)

And I cannot remove the card because of the same e-mail bug:

Please… look into this. I’m telling you guys that there is a bug.

screenshot:
https://www.dropbox.com/s/9dapi7iv8qrya1d/Screenshot%202017-09-04%2011.49.21.png?dl=0

For anyone running into a similar issue, we’ve resolved it.

The problem is, the e-mail for the team account (not necessarily yours) was indeed not verified. I kept getting confused and so have people who tried to help me because we had assumed it is my e-mail the problem. The error message would have been better if it had been “X email is not verified” but at least it’s resolved.

Thanks

I’m also having the same problem, always having problems when changing credit cards in team accounts, sometimes errors, sometimes confirmation email issues I’ve never received

I was asked to attach an official identity as a citizen, and I have done but that happened my droplet on hold / suspend

Ticket # 1401882
Ticket #1438402