My account was deleted with working billing info and running droplets. (locked out)
A week ago, I filed an issue (ticket #488890). The issue was due to me not being able to remove or add a credit card due to me getting an error stating that “my e-mail needs to be confirmed”. Here’s the thing, my e-mail was confirmed and after several back and forth with support, they finally got it and apologized. I kept mentioning that I could not ADD or REMOVE a credit card and they kept suggesting that I add another credit card. Finally, the issue was solved after changing e-mails and simply removing the credit card on the changed e-mail. Very weird issue, but was solved nonetheless..
Now today, i can’t log in my account. I don’t have access to my droplets and i have no idea if I am being charged by digital ocean. The response from support has been very slow with my first issue and I feel like something weird is happening with my account. I re-created my account with the same e-mail since “Forgot password” did not work, hence why I believe it was deleted.
If this can reach the right people, please look into ticket #488890.
Now my account disappeared with no warnings, emails and I am locked out and cannot access my servers/droplet.
This is quite shocking to be honest. I really don’t know what more to say.
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