Question

My account was suspended but when trying to pay bill the link is broken

Posted May 22, 2017 993 views
Billing

My bill is overdue and my account was suspended. When I click the link to pay the overdue balance i am sent to the “something went wrong page”. How can I get my account restored?

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1 answer

@technologye077f1ec4b333874

Have you tried replying to the e-mail itself? As long as it’s not a no-reply@.... e-mail, it should get through.

If the link isn’t working for you, you’re not able to log in to open a ticket (which would be my first recommendation), and the e-mail doesn’t work, I would recommend submitting an e-mail via this link:

https://www.digitalocean.com/company/contact/sales/

This is generally for sales only – so I’d only use it once you’ve tried replying to the e-mail first, though since this is a user-to-user support forum and as users, we don’t have a way to access, or even verify your account, it’d probably be the best option.

Make sure you use the e-mail associated with your account and include any relevant information.

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