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My account was suspended for a couple of weeks but now it back on but my website is still down, how can I restore it? Thank You

Posted December 13, 2019 1.5k views
DigitalOcean Spaces

So since my account got suspended our website went down and all I would see was the CloudFlare 522 Error page.

((Error 522 Ray ID: 543523e4dbae6bcc • 2019-12-11 05:43:18 UTC
Connection timed out
What happened?
The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.
If you’re the owner of this website:
Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn’t finish. The most likely cause is that something on your server is hogging resources.))

I am helping the website owner to restore his site and I am totally new to DigitalOcean, barely understand what exactly is a droplet after reading and watching about it.
What I am looking for is some kind of tutorial or instruction on how to make our site live again without destroying/loosing anything.
After some research it looks like the first step is to make a snapshot before anything else?
Any help is much appreciated
Thank you very much
Clody

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Clody
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Clody

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2 answers
bobbyiliev December 13, 2019

Hi @Clody,

I would recommend checking if your droplet is powered on, you can do that via your DigitalOcean Control Panel at:

https://cloud.digitalocean.com/

Then go to Droplets and make sure that the droplet is On.

If the droplet is on and your site is still not reachable you would need to first start with connecting to your Droplet via SSH, you can follow the steps on how to do that here:

https://www.digitalocean.com/docs/droplets/how-to/connect-with-ssh/

Once you’ve connected to the droplet it really depends on what services are running there. For example if you have a Wordpress website it is most likely an Nginx or Apache, so you need to make sure that one of those is up and running.

For example if you are using Apache you can follow the steps here on how to troubleshoot common Apache problems:

https://www.digitalocean.com/community/questions/how-to-troubleshoot-common-apache-issues-on-linux-server

If you are using Nginx, you can follow these steps here:

https://www.digitalocean.com/community/questions/how-to-troubleshoot-common-nginx-issues-on-linux-server

If you are unsure, feel free to share some of the errors that you are seeing in the logs here.

Hope that this helps!
Regards,
Bobby

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  • Clody December 13, 2019

    Thank you Bobby it’s all Back ON!!!
    It’s my very first time on Digital ocean and I was just not sure what button was best & safe to push first.
    Thank you so much you made my day/night!!!
    Happy Holidays
    Clody

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MAit2 January 21, 2020

for me helped to stop nginx and then start apache

sudo service nginx stop

sudo service apache2 start
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