Question

My Billing info is not attached to my account, I believe i messed this up.

I have been receiving daily emails that payment for my account is not going through. I believe I may have inadvertently set up a second account to try to facilitate payment. They New Account charges $1 to my card, The normal account smashdatainc has no billing info associated with it.


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Hi @jjfeuer,

hmm, that’s interesting. Unfortunately, in the community, we don’t have access to your account so we can really take a look and let you know how to proceed. In such situations ( account-related), it’s always best to contact DigitalOcean support. They can assist you with your billing and account issues. You can reach them here:

https://www.digitalocean.com/support/

Having said that, in the community, we always try and help with everything technical-oriented.

Please do keep us in the loop, I’m interested to see what the support the issue with the account was.

Hey @jjfeuer,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

- Bobby.