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Hello,
The issue you are facing is that you added www.rafael-ruiz.es as your DNS zone instead of rafael-ruiz.es. This causes lookups to rafael-ruiz.es to fail with SERVFAIL errors but allows www.rafael-ruiz.es to work without issue.
a% dig rafael-ruiz.es
; <<>> DiG 9.8.3-P1 <<>> rafael-ruiz.es ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54863 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION: ;rafael-ruiz.es. IN A
% dig www.rafael-ruiz.es
; <<>> DiG 9.8.3-P1 <<>> www.rafael-ruiz.es ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34211 ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION: ;www.rafael-ruiz.es. IN A
;; ANSWER SECTION: www.rafael-ruiz.es. 1799 IN A 46.101.65.234
In order to fix this issue, please login to your web account and delete the www.rafael-ruiz.es zone and re-create it as follows:
Please note our platform uses a BIND9 like syntax for its zone files.