Hello,

The issue you are facing is that you added www.rafael-ruiz.es as your DNS zone instead of rafael-ruiz.es. This causes lookups to rafael-ruiz.es to fail with SERVFAIL errors but allows www.rafael-ruiz.es to work without issue.

a% dig rafael-ruiz.es

; <<>> DiG 9.8.3-P1 <<>> rafael-ruiz.es
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 54863
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;rafael-ruiz.es. IN A

% dig www.rafael-ruiz.es

; <<>> DiG 9.8.3-P1 <<>> www.rafael-ruiz.es
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 34211
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.rafael-ruiz.es. IN A

;; ANSWER SECTION:
www.rafael-ruiz.es. 1799 IN A 46.101.65.234

In order to fix this issue, please login to your web account and delete the www.rafael-ruiz.es zone and re-create it as follows:

1) create rafael-ruiz.es zone
2) add the following records:
@ A 46.101.65.234
www CNAME @
test CNAME @

• CNAME @

3) create any additional records as needed
4) test with the following syntax:
dig <hostname> @ns1.digitalocean.com

Please note our platform uses a BIND9 like syntax for its zone files.