My droplet is down

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3 answers

Hello @helpahmadghallab ,

Sorry for the issue! In order to dig in more, we request you to open a ticket to our Customer Support team, who can access your account and provide some insights. Request you to share the Droplet details and elaborate the issue. Here is the link to our Support portal.

Hope this helps!


I can’t imagine how unreliable you are, I opened a ticket and no response and our whole business is down :(


In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Bobby.