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My Droplet is down no answer from support

Posted March 9, 2018 1.3k views
DigitalOceanUbuntu 16.04

Hi,

my droplet production is down since today (09-03-2018) at 8.05.

I receive this email Emergency Droplet Migration 2018-03-09 08:05 UTC

The support doesn’t answered me.
It’s a production environment I had to take the decision right now if move to another droplet.
How can i have more information on my droplet status or contact successfully support.

This is very unprofessional.

Thanks

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casciaroalessandro
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casciaroalessandro

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3 answers
ap5cc3e6351b1dd43beb3edd6b March 9, 2018

I am having the exact same problem. With absolutely nothing back from them. Droplet just dropped off the face of the earth. It says on on the console but pinging it shows nothing. Just keeps timing out. Support is woeful. Things like these should be something they can detect and flag. Or at least prioritise with support.

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casciaroalessandro March 9, 2018

The problem is ongoing yet. The droplet is down since today at 8.05. 11 hours down, it’ is insane. No real answer from support.

What about provided SLA? DigitalOcean says SLA 99.99% . 11 hours down it’s not 99.99% SLA guranted.

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whitenazgul June 20, 2019

It has been ~3 business days and no reply yet. AWS support is far better than DO. I have a couple of other accounts and I pay ~$400/pm in total and this kind of support is totally unacceptable. I will move all my products to AWS. At least, they reply ~24 hours.

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