My Droplet network has been disabled

September 4, 2019 139 views
DigitalOcean

Hi,

My droplet has been down for the past 48 hours and I have not gotten any help to bring it up. I am trying to get my DB but since the network has been disabled, I am not able to access my files. Could you please help me reinstate my network so that I can copy my files and destroy the droplet. I need your help, please!! Here is my Ticket ID: #02930343. Any help is greatly appreciated. I have attached the email below.

We are writing to let you know that your Droplet has been disconnected from the network after it contributed 1.1 Gbps to a 10.6 Gbps Distributed Denial of Service attack. The network traffic from your Droplet matches a pattern of malicious traffic originating from other Droplets targeted at a specific victim. We understand how disruptive this may be to your work; however, it was critical for us to disconnect your Droplet to reduce further harm.

Your path to resolution will be influenced by how you use xxxxx, your technical expertise, and/or your time available for investigation.

Path 1 - If droplet does not collect or contain any data you need to preserve, we suggest destroying this Droplet and starting over. This is the most straightforward way to get back up and running. Please note, you will still be billed for your Droplet usage, even in a network disconnected state.

Path 2 - If droplet stores data you need to recover, please follow our recovery checklist on https://www.digitalocean.com/docs/droplets/resources/recovery-iso/ before destroying this Droplet and starting over.

Path 3 - If you are confident in your technical ability and want to troubleshoot, identify, and triage the problem on your own, we do have a resource available at https://www.digitalocean.com/docs/droplets/resources/ddos/ that includes some suggestions.

Let us know once you have completed your resolution path and we will provide any applicable follow-up.

1 Answer

Hi there @bjtech,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

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