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My entire business has been down since 11:00 am yesterday. The maintenance brought down my droplet, and my developer can't access it.

Posted March 1, 2018 648 views
DigitalOcean

This is the support ticket. 1210508. I can’t believe I have yet to get support on this issue. No phone number? How am I supposed to run a business using your platform. You better believe I’ll be switching to AWS after this. He can’t even SSH or use the web console. I have no way of even getting to the database to change services. Can somebody PLEASE RESOLVE THIS!?!

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niktesla
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niktesla
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  • Geekologist March 1, 2018
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    First of all, relax dude.. No one will help you when you write like that.

    Second, We can’t do much from here, only support can help you, and they might be busy, DO is a huge hosting platform.

    Have you tried logging on thru web console?

  • niktesla March 1, 2018
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    Tried that. The problem is DO takes 4-6 hours to reply to every email, because the support is fantastic.

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ryanpq March 21, 2018

We’re sorry you experienced this delay. While we have all hands on deck working to reduce support ticket wait times they are still not as quick as we would like. Unfortunately, providing free support for all users results in higher ticket volumes than providers who charge for Support including AWS.

If you are still experiencing any problems let me know and I would be happy to personally look into it for you.

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