My IP is blocked as SPAM by Hotmail and Gmail

June 17, 2015 7.3k views
DNS Firewall Security Email Linux Basics
Jhosman
By:
Jhosman

I have a service in Postfix but now the messages are not being delivered checked the mail queued and find that Gmail and Hotmail is rejecting my deliveries and I have marked as SPAM, do not use my drop to send spam, just personal mailings.

That I can do to fix it?

1EC48449F0 2454124 Wed Jun 17 22:08:07 info@mail.dnc
(host mx2.hotmail.com[65.55.92.136] said: 550 SC-002 (SNT004-MC1F9) Unfortunately, messages from XXX.XXX.XXX.XXX weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. (in reply to MAIL FROM command))

115B544456 1620 Wed Jun 17 10:32:59 info@otherdomain.dnc
(host aspmx.l.google.com[74.125.22.27] said: 550-5.7.1 [XXX.XXX.XXX.XXX] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550 5.7.1 https://support.google.com/mail/answer/188131 for more information. w53si5629300qge.37 - gsmtp (in reply to end of DATA command))

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5 Answers
ryanpq MOD June 17, 2015

We work very hard to ensure that our IPs remain off of blacklists and take prompt action against spammers on our network but even with the best practices in place sometimes issues may arise. I recommend opening a support ticket so our team can investigate further.

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Jhosman June 17, 2015

and I opened a ticket, I wonder if they have any recommendations for me and to apply it. Thank you.

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newhosting2015 June 19, 2015

Out of interest, was your email fully configured with SPF record and DKIM? Also, again just out of interest, were you using either Gmail or Hotmail as a relay and are you using either of their paid services, such as Gmail's Apps for Business, or M$'s Office 365 for example, or are you using their free services? Also, again just out of interest, what port was you sending from? I know it's a lot of questions... I'm just curious. Cheers and good luck getting things sorted.

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alpyilmaz01 November 29, 2015
[deleted]
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eqeremaga December 10, 2018

I have the same issue with my mail address.

We are a small rent a car company and when I tray to replay to my clients I get the error
SMTP error from remote mail server after pipelined MAIL FROM:info@rentpoint.al SIZE=6335:
550 5.7.1 Unfortunately, messages from [162.144.159.50] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140).

https://www.rentpoint.al/

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