I understand your concern and frustration about this case. I do apologize for the slow turn around time. Our queues are higher than normal and it’s causing us to field support requests more slowly than we would like. We totally understand how important your business is to you and that you want the issue to be resolved soon.  We have been working with the same dedication to getting your issue resolved at the earliest.  Please be assured that we are considering all possible solutions on completely avoiding such delays in the future. Thank you for your understanding and cooperation.

Currently, we are not seeing any network related issues in any particular region. This issue appears to be specific to your account so it might require our support team to look into it. Our support team will get back to as soon as possible.