Question

My server is down

It went down this morning presumably after digital ocean migrated it. When I vnc this is what I get: http://prntscr.com/iizekt

I have contacted them using every channel i could think of. I can’t boot into a recovery kernel because it’s not supported.

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The answer is to leave this ridiculous company. I had a similar problem and the only thing their support is going to give you is to boot your droplet in recovery mode and then you are on your own. I took my files and i am gladly leaving them as a customer!

I would recommend sending them an email at support@digitalocean.com.