My Server is down with error: file '/boot/grub/i386-pc/normal.mod' not found.

When I try to launch the console from panel I get this error: file ‘boot/grub/i386-pc/normal.mod’ not found. And prompt of “grub rescue” comes. I have no idea how to resolve this issue. Here is what I have tried so far:

  1. Tried contacting support but no satisfactory answer. they gave me 2 link as below, I tried and couldn’t find anything.

  2. The above links suggested to change the prefix I tried, but it didn’t worked, here is the output of ls. grub rescue> ls (hd0,gpt1)/boot ./ …/ efi/ grub rescue> ls (hd0,gpt1)/boot/efi ./ …/ NO FILES/FOLDER inside efi folder and there no grub folder as well. So I think grub is removed. And I have no idea why/how.


  1. I was having issues in accessing the SSH and SFTP it was giving the access denied error. I contacted support and they suggested to do a root password reset from DO panel. I did. And that was the disastrous step. After that server RAM usage is at 60%+ and I am not able to access anything. I tried the root password reset again. Password changed server restarted and we are back to zero.
  2. I tried turning off the server and turn back on. Again no change.

Please help me out. Everything is down.


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What operating system do you have?

The first thing that you should do when setting up a droplet, is create a regular user, give that user ssh permission, and then after testing it, disable root ssh. Then always log in as regular user, then you can su - to root.

Wayne Sallee