My server its off since 8 am (GMT-3), allready open ticket (more than 3h ago) and got no aswer.
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Since this is a user-to-user community, we’re unable to help with account issues – you’d need to wait for a response from the support team in this case.
Once they respond to the ticket, they should be able to provide more information as to why it’s off as well as how you can resolve the issue.