Hello
My website is fully down.
Its build upon ruby on rails. and today i have seen that, the whole site along with subdomain is fully down.
What should i do?
Please help me.
Thank you
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×Hello,
What you would need to do is to access your server via SSH and check the status of your services. You can follow here on how to SSH to your droplet here:
https://www.digitalocean.com/docs/droplets/how-to/connect-with-ssh/
For example you could check the status of your nginx server by running this command:
systemctl status nginx
If the service is not running you can start it with this command:
systemctl start nginx
Also you could share the exact error that you are getting here so that we could advice you further.
Hope that this helps!
Regards,
Bobby
hello
thank you for your replay.
nginx server is running.
and the browser is showing This site can’t be reached
i have restarted the nginx, but not working.
Thank you
Hello,
It sounds like a DNS issue or maybe your domain name has expired.
Can you try pinging your domain name and check if it returns the IP of your droplet? The ping command should look something like this:
ping yourdomain.com
Also check the expiry date of your domain name, you could do that via your domain name provider or by using the whois command.
Another thing you could check is the domain name status to make sure that the domain is not on hold.
Regards,
Bobby
ping is showing Name or service not known
i have check my domain expiry date, and it looks good.
Hi,
Ok then it is could be a DNS problem. What you need to do is the following:
Also you can use this site to check the domain status and find the nameservers that you are currently using via this site here:
Issues with DNS Resolution
Our engineering team has identified an issue with intermittent failures and increased latency in DNS resolution. Internal DNS resolution within droplets should not be affected, but users may see errors or timeouts returned when querying DNS records which are hosted on the DigitalOcean nameservers. We apologize for the inconvenience and will share an update once we have more information. Show More
why digital ocean showing this message?
Can you confirm if your domain name is currently using DigitalOcean’s nameservers?
@bobbyiliev yes, i have check namecheap and it is using ns1.digitalocean.com, ns2.digitalocean.com, ns3.digitalocean.com
I think that the problem might be related to this issue reported here in the DigitalOcean’s status page:
http://status.digitalocean.com/incidents/c9wspjy7ktzv?u=0tbx9hwc9kzh
If you visit the IP of your droplet via your browser are you able to see your site?
@bobbyiliev i have check systemctl status and it is showing the following message.
State: degraded
why the state is degraded?
This means that some of your services failed to start. You can get a list of the failed services with systemctl --failed command.
@bobbyiliev running systemctl --faile showing this error.
mysql.service loaded failed failed MySQL Community Server
and the site is down again.
is it digitalocean problem?
Hello,
Are you still experiencing the DNS issue? I can see that this has been set to Resolved on the status page here:
http://status.digitalocean.com/incidents/c9wspjy7ktzv?u=0tbx9hwc9kzh