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My snapshot is stuck on processing. How do I cancel it?

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I am struggling with this right now as well - my snapshot has been processing for 20 minutes now, much longer than usual, and my site is down. :( Is it possible the process is stuck?

If you’d like to have DigitalOcean implement this feature, you can vote for it on DigitalOcean’s Customer Feedback Forum: <a href=“http://digitalocean.uservoice.com/forums/136585-digital-ocean/suggestions/3201998-allow-users-to-cancel-a-snapshot-request”>Allow users to cancel a snapshot request</a>.

Seems this thread was opened in 2013 and here we are over 6 years later WITH THE SAME ISSUE. Unbelievable. Sincerely pondering switching service provider.