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×I am struggling with this right now as well - my snapshot has been processing for 20 minutes now, much longer than usual, and my site is down. :( Is it possible the process is stuck?
Hi! Please open a support ticket so the team can investigate the issue.
Mine is now 4 hours in - looking to change hosting
5 hours now - no reply from support
John and/or Andrey - I’m having the same problem with a stuck snap shot. How did this resolve for you? Did it eventually finish, or did the support team kill the process for you?
Are you kidding me? I’m in the same boat (albeit 12 hours instead of 2 months!) Thinking I made a big costly mistake!
Please open up a support ticket if you are having issues with taking a snapshot: Tickets | DigitalOcean Thanks!
same problem here.
over 1 hour with a 20gb droplet ( about half disk full .. )
made a ticket and no response..
thinking of change my server hosting :(
Me too. This thread is a bit worrying. I wasted most of today trying to get a droplet to talk to the outside world (was only accessible through the direct console on control panel) - in the end I had to give up and destroy it.
Now, after getting my droplet set up and everything working great, I thought I know, I’ll park this work by making a snapshot so I don’t lose it.
Wish I hadn’t bothered - the progress bar quickly and smoothly went up to 50% and then just stuck there. Currently been waiting over an hour (60Gb droplet, approx 30% full).
I could have backed up a server this size with a USB stick by now!!!
I’ve had this happen twice now. I waited for hours, and they finally had to cancel the back-up. From what I’ve read, they’ve had this problem for years. Why haven’t they fixed it yet?