My website is down, what should we do?

My website is down, what should we do?


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I suppose that first of all important to find out if a site is down for real or if it’s just for you. Please try it first:

If the website is down for everyone try to restart the server or describe in more detail what kind of error did you get.

Contact your hosting provider

Use the DO panel and SSH to diagnose and resolve the issue.

DigitalOcean is an unmanaged service; you should contact your system administrator (the person with root access to your virtual private server).

Your sysadmin can follow these guides for troubleshooting assistance: