Question
Need account verification
- Posted on August 7, 2023
- DigitalOcean Accounts
Asked by greedgreed071
I am new to DO and created an account, it says need additional information and manual verification. I then create a support ticket, and also emailed them. No respond at all after one day, is this normal and I should keep waiting or what should I do?
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Hey @greedgreed071,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - KFSys.