Need help troubleshooting: droplet dashboard doesn't report any problem, but console access returns error 1006

January 25, 2016 1.5k views
Ubuntu Control Panels DigitalOcean

My droplet is unresponsive: I can’t ssh it and ‘console access’ on the dashboard returns error 1006. I raised a support ticket 20 minutes back and haven’t got a response yet. Anything I could do to troubleshoot the issue? ( I don’t want to try to power cycle the droplet until I know the root cause of the outage)

1 Answer

Hey there,

Thank you for reaching out to us! I do see your ticket and see that we have responded. We hope to have a resolution shortly for you.

The support ticket system is the best way to reach out to our tech staff.

Happy coding,

Jon Schwenn
Platform Support Specialist

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