By theterminus
My droplet is unresponsive: I can’t ssh it and ‘console access’ on the dashboard returns error 1006. I raised a support ticket 20 minutes back and haven’t got a response yet. Anything I could do to troubleshoot the issue? ( I don’t want to try to power cycle the droplet until I know the root cause of the outage)
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey there,
Thank you for reaching out to us! I do see your ticket and see that we have responded. We hope to have a resolution shortly for you.
The support ticket system is the best way to reach out to our tech staff.
Happy coding,
Jon Schwenn Platform Support Specialist DigitalOcean
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.