Need my account unlocked

Hello community,

My account is locked recently and without any explanation. Nothing I’ve done regarding activities against TOS or anything (can’t create droplet or user other services). I am registering my account using referral link and add my card info into billing and got $100 credit for 60 days. I think I can safely remove my card as of already have positive balance. If this is the case my account gets lock, how can I add my card info again? I contacted the support team via ticket and no response. If someone here can route me to solve this, would be much appreciated.

Thank you.




Didn’t even get a chance to operate in my account… :-(

Hi there,

Thanks for considering DigitalOcean for your cloud hosting needs. Unfortunately, after thoroughly reviewing the account we have determined that activation will not be possible due to unusual patterns often associated with violations to our Terms of Service and Acceptable Use Policy.

We apologize for any inconvenience and wish you luck finding a platform that better fits your needs.


Security Operations Center DigitalOcean

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same here