Question

Network disconnected after VestaCP exploit

Posted April 12, 2018 975 views
CentOS DigitalOcean

So after the exploit in VestaCP network in my droplet has been disconnected and since then I cannot download any my backup from server so that I can rebuild droplet. I have written to support a few days ago and still haven’t received any response

Add a comment
bibixx
By:
bibixx
Add a comment

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

2 answers
ryanpq April 12, 2018

Hi! I tried to look into this for you but did not find the ticket you mentioned. I did find another ticket from April 8 which looks like it’s related to this. Our team is awaiting your response to that ticket (#1445406)

Reply Report
  • bibixx April 12, 2018

    Do I respond to the ticket simply with an email?

    Reply Report
    • ryanpq April 12, 2018

      Yes. You can respond to the ticket by replying to the email notification or in the “Support” section of the control panel where all your tickets are listed.

      Reply Report
      • bibixx April 12, 2018

        So previously I have replied to the notifications (actually I have replied twice) and as you say you haven’t received any response. Also I am not able to log into the “Support” section. I get Login Error: We were unable to log you into the support portal

        P.S. Also url says https://digitalocean-support.force.com/s/sso-error?ErrorDescription=Unable+to+find+a+user&ProviderId=0SOo0000000PBUJ&ErrorCode=NO_ACCESS

        Reply Report
bibixx April 12, 2018
[deleted]
Reply Report
Submit an Answer

Related

Looking for something else?

Ask a new question Search for more help