Network disconnected after VestaCP exploit

So after the exploit in VestaCP network in my droplet has been disconnected and since then I cannot download any my backup from server so that I can rebuild droplet. I have written to support a few days ago and still haven’t received any response

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Hi! I tried to look into this for you but did not find the ticket you mentioned. I did find another ticket from April 8 which looks like it’s related to this. Our team is awaiting your response to that ticket (#1445406)