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Network disconnected after VestaCP exploit

Posted April 12, 2018 1k views
CentOSDigitalOcean

So after the exploit in VestaCP network in my droplet has been disconnected and since then I cannot download any my backup from server so that I can rebuild droplet. I have written to support a few days ago and still haven’t received any response

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bibixx
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ryanpq April 12, 2018

Hi! I tried to look into this for you but did not find the ticket you mentioned. I did find another ticket from April 8 which looks like it’s related to this. Our team is awaiting your response to that ticket (#1445406)

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  • bibixx April 12, 2018

    Do I respond to the ticket simply with an email?

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    • ryanpq April 12, 2018

      Yes. You can respond to the ticket by replying to the email notification or in the “Support” section of the control panel where all your tickets are listed.

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      • bibixx April 12, 2018

        So previously I have replied to the notifications (actually I have replied twice) and as you say you haven’t received any response. Also I am not able to log into the “Support” section. I get Login Error: We were unable to log you into the support portal

        P.S. Also url says https://digitalocean-support.force.com/s/sso-error?ErrorDescription=Unable+to+find+a+user&ProviderId=0SOo0000000PBUJ&ErrorCode=NO_ACCESS

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bibixx April 12, 2018
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