So after the exploit in VestaCP network in my droplet has been disconnected and since then I cannot download any my backup from server so that I can rebuild droplet. I have written to support a few days ago and still haven't received any response
Hi! I tried to look into this for you but did not find the ticket you mentioned. I did find another ticket from April 8 which looks like it's related to this. Our team is awaiting your response to that ticket (#1445406)
Yes. You can respond to the ticket by replying to the email notification or in the "Support" section of the control panel where all your tickets are listed.
So previously I have replied to the notifications (actually I have replied twice) and as you say you haven't received any response. Also I am not able to log into the "Support" section. I get Login Error: We were unable to log you into the support portal
P.S. Also url says https://digitalocean-support.force.com/s/sso-error?ErrorDescription=Unable+to+find+a+user&ProviderId=0SOo0000000PBUJ&ErrorCode=NO_ACCESS