Never get paid for user referrals

November 3, 2013 2.5k views
I have some user referrals and they have already paid $10 for the VPS host. I got some amount in my Referrals setting in dashboard two months ago (under the Earned section), and set the payment method to "Enable Account Credit Payout". But they are never get paid for the latest two months. I thought you would transfer the earned amount for my billing balance, but instead you were charging me. How can I get the user referrals earned amount to be paid. How can I use them to apply my commission towards my account balance as credits? Did I missed anything?
1 Answer
Please open up a support ticket so that we can take a look. :]
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